Frequently Asked Questions

Account Access and Passwords

Why can't I log in to my account?

Due to an update with the system to enhance the security of your information, all customers who have registered prior to January 1, 2011 will need to reset their password in order to log in.

How do I reset my password?

On the login screen, below the Email and Password fields is a link that says "Forgot your password?", start by clicking on that. You will then be asked for the email address associated with your account, enter it and click Submit. An email will be sent to you, asking you to confirm that you want to reset your password. Click on the link included in the email message. A second email will be sent to you containing an auto-generated password. Do Not Copy And Paste The Password. Please type the password in manually to ensure accuracy. Once you are successfully logged in, proceed to you My Account Details page and change your password to something easy for you to remember.

I tried using the password sent to me, but it won't work!

Verify the email address you are entering in is correct, no typos, and verify the password you are typing in is correct. If you are unsure about a character in the password (like a zero or capital O), copy and paste the password into a basic text editor, like Notepad, to see the characters more clearly.

Can't you just change it for me?

For security purposes, it is highly recommended that you use the automatic system for resetting your password. No one from Bondi Band will ever ask you for it and they cannot see it or retrieve it for you.

Does it cost anything to subscribe to your newsletter?

No, signing up to receive emails or a newsletter does not cost anything. Your email address will NOT be sold or used in any malicious or inappropriate way. We require your consent to send you emails regarding special offers, sales, or new products you may be interested in. You can OPT-OUT at any time should you change your mind.

I'm having trouble with the checkout process, I can't move forward through it! What's wrong?

There are certain scripts that are required to run on the site and make the checkout process functional. Some older browsers might have trouble, so we recommend using IE7+, Firefox 3+, Google Chrome or Safari for your browsing needs. AOL users have access to a web browser but it seems to perform very poorly on our site, so we recommend you select one of the mentioned browsers to use. If you have issues that can be resolved easily, please contact Technical Support.

Using Coupon Codes

Why won't my code work?

All coupon codes have certain criteria that must be met within the order to be able to use the coupon. Usually this is a minimum purchase value or a particular item must be in your cart. In some cases the coupon is limited to specific categories of products, like headbands and not hats. Please check your coupon advertisement for the details of discount and how to receive it.

Can I use more than one coupon with my order?

Coupon codes are limited to one use per order. Some coupons may have additional limitations, please see the details of the coupon for more information.